HOW CAN I PLACE A CUSTOM ORDER?


Due to Covid-19 all custom orders have been suspended until further notice. Please monitor our social media pages for when we announce the reopening of custom orders.




DO YOU DELIVER?


Yes! Due to COVID-19 all deliveries are complimentary for up to 20 miles driving from the 34744 zipcode. Any deliveries beyond 20 miles will inquire a $1 fee per every additional mile.




DO I TIP THE DELIVERY ASSOCIATE?


Yes, our drivers will accept and appreciate all gratuities at delivery!




HOW WILL I KNOW MY ORDER WAS SUCCESSFULLY PLACED?


Upon completion of your order, you will be redirected to the order confirmation page that confirms your order. You will separately receive a confirmation email from Everything Elaine. If you do not see this email, Please check your JUNK or SPAM box for this message before contacting the bakery or placing your order again.




SHOULD I PREORDER NOW OR WAIT UNTIL CLOSER TO MY EVENT DATE?


Don't wait! Our schedule often books weeks or months in advance and we can't guarantee availability without a preorder. Check your date's availability, schedule and order as soon as you know your event date!




HOW FAR IN ADVANCE SHOULD I ORDER MY CAKE?


The earlier the better! We suggest 2-3 weeks before the event date!




CAN I MAKE CHANGES TO MY CAKE AFTER I ORDER?


You can make changes a week before your delivery/pick up date. Changes can be made via email to info@everythingelaine.com




CAN I HAVE MY CAKE PERSONALIZED?


Yes, up to 9 characters. We prefer you use a nickname so we can make it bigger. The longer the name the smaller the personalization.




WHAT INSTANCES DON'T WARRANT A REFUND?


We reserve the right to determine which instances warrant a refund but the following are a couple of examples where no refund would be administered : - An incorrect or incomplete delivery address - Weather related delivery issues - Cakes which have become unusable due to a recipient’s failure to follow instructions provided with the cake delivery - Delivery problems beyond our control.




SHOULD I KEEP MY CAKE REFRIDGERATED?


Most of our cakes can sit out in a cool air conditioned room for up to 3 hours any longer than that we suggest refrigeration to preserve the cake for longer enjoyment.




WHAT IF I NEED TO CANCEL AN ORDER?


Please be aware that we manage an extremely heavy production schedule and last minute cancellations cannot be accommodated due to the amount of planning and work that goes into each order prior to even baking. Cancellations are permitted only when made at least 2 weeks prior to the event date. Refunds are offered in accordance with your signed agreement.




SOMEONE IN MY FAMILY HAS A FOOD ALLERGY, DO YOU MAKE DAIRY-FREE, GLUTEN-FREE, FLOURLESS, EGGLESS, NUT-FREE OR SUGAR-FREE CAKES?


No, we cannot guarantee that any cake coming from our bakery has not been exposed to any of the above listed ingredients




DO YOU MAKE VEGAN CAKES?


No, we do not.




MY EVENT IS ON SUNDAY, WHEN DO I ORDER MY CAKE?


The shelf life of Elaine's cakes can vary drastically depending on the surrounding temperature and humidity levels. Generally speaking, all cakes stay fresh for a longer period of time when refrigerated. However, at typical room temperature (around 72 degrees) it is okay to leave cakes out of the refrigerator for 24 hours without noticing change in quality. Therefore, since we are not open on Sundays, it is okay have a cake delivered the Saturday afternoon before your event and leave it unrefrigerated until it is served on Sunday, assuming typical room temperature and average humidity levels. Here are general recommendations for shelf life and storage method: Typical room temperature and average humidity levels – 24 hours Refrigerator – 3-5 days * Cakes with custard filling must be refrigerated at all times.




ARE THE FLOWERS USED ON THE CAKE REAL OR ARTIFICIAL?


All flowers used on cakes are artificial so that they can be disposed of before cutting and serving your cake.




ARE THE FRAMES EDIBLE?


Yes, but the picture is not.




I NEED TO CANCEL MY ORDER, CAN I GET MY DEPOSIT BACK?


The deposit/intial payment is non refundable because it acts as a retainer that holds your date on our calendar. We only do a select number of cakes a day to give your cake the attention that it deserves and cancelling removes a slot that could've been given to another client.




HOW LONG BEFORE MY WEDDING DOES MY CAKE NEED TO BE PAID IN FULL?


All wedding cakes MUST be paid in full at LEAST 2 (two) weeks before your wedding date. This is the amount of time needed to ensure plenty of time to receive materials and to devote the careful design of your Elaine creation.




WHY DOESN'T FLORAL COME INCLUDED WITH MY WEDDING CAKE?


You and your florist have worked together to create a beautiful recipe of floral unique to your wedding day's look and feel. Your cake should be seamlessly incoporated into your wedding's curated look and that is best done with floral provided by your florist. Tell your florist you will be needing accompanying floral for your wedding cake and they will provide all the stems necessary. Your Everything Elaine associate will take the flowers from the florist upon delivery and place them on your cake with the proper attention, detail, design and food safety necessary.




MY WEDDING VENUE ONLY ALLOWS VENDORS THAT ARE LICENSED AND INSURED. ARE YOU?


Yes.




DO YOU CREATE FONDANT/GUMPASTE FLOWERS?


Yes! Fondant and gumpaste flowers are available upon request for custom orders only. Silk flowers may also be placed on your cake but must be provided by the bride.




WHY DON'T YOU ALLOW YOUR CAKES TO BE DISPLAYED AT OUTDOOR VENUES?


With the hot Florida sun and unpredictable weather, buttercream can melt under extreme conditions that are unfortunately quite common with our tropical climate.




DOES EVERY WEDDING CAKE COME WITH AN ANNIVERSARY TIER?


Yes! Other cake designers offer a complementary anniversary tier for weddings with over 100 guests, but we at Everything Elaine value all of our brides and offer a complimentary anniversary tier no matter the size of the wedding cake. This is our wedding gift to you!





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